Conditions of Use

Terms & Conditions of Sale

Payment Options / Terms of Sale

CAPITOL SUPPLY & SERVICE offers several payment options:

  • Major credit card
    Accept Visa, Master Card, Discover and American Express
  • Check (personal, company, certified or money order)
  • Open Account with terms and/or C.O.D.
    Both require a credit application be completed to verify business owner, address, bank relationship and trade references. Certain credit limits may require additional information such as a personal guarantee or company financials.

Sales Tax

An executed sales tax exemption certificate must be on file in order to avoid sales tax being charged to any order. Sales tax will be automatically added to an order without a valid sales tax exemptioncertificate on file.

Damaged Items / Shortages
All items are carefully packed before shipment. If merchandise is damaged by the carrier, you must make note of it on the delivery receipt. In all cases, count the number of cartons received compared to the delivery receipt and sign accordingly. YOU must initiate damage claims at the time of delivery.

Unless shipped in error, Capitol Supply & Service will not accept any merchandise for return without prior written authorization from Customer Service. Only products in our current offering, in good resalable condition will be considered. All returns, (except when a direct result of a Capitol Supply & Service error) must be returned freight paid and will be charged a 15% restocking charge. Return requests beyond 30 days after invoice will not be considered.

All pricing will be in accordance with the latest published catalog price book at the time of order placement. Pricing is subject to change without notice.Ordering Procedure

All orders can be placed to Customer Service at:
Flint: 1-800-482-1125
Lansing: 1-800-542-0142
Grand Rapids: 1-800-261-1112
Clinton Twp.: 1-800-572-6090
Romulus: 1-800-473-1180
If you prefer, you can fax your orders to:
Flint: 810-785-9458
Lansing: 517-322-2805
Grand Rapids: 616-532-7574
Clinton Twp.: 586-468-8924
Romulus: 734-941-5700

Please have part numbers and quantities ready for our Customer Service Agents.

For first time purchasers, please have a copy of your Sales Tax Exemption Certificate available for fax transfer to our Accounting Department.

Pick-Up Orders Our hours of operation are 8:00 A.M. to 5:00 P.M. Monday through Friday. Some stores offer Saturday hours―call us! Please phone order 3 hours in advance of pick-up.

Capitol Supply & Service agrees to provide warranty information upon request and comply with product warranties. Delivery charges are not reimbursed under any warranty policy. For a heating and cooling warranty table, see page 56 in this catalog. Our Warranty Claims Representative can be reached at 1-800-482-1125, extension 101.

Note: Not all items are available from every Capitol Supply & Service Distribution Center. Contact your sales representive for specific information. The possession of this price book does not constitute an offer to sell the products listed. All prices are subject to change without notice and are wholesale only. No part of this book may be reproduced in any manner without prior written permission from Capitol Supply & Service.