Privacy policy

Capitol Supply & Service Privacy Policy

Last updated: Oct. 31, 2006

Capitol Supply & Service knows that you care about how your personal information is recorded and used. We do not share personal information that we collect online with any outside source. This documentation describes our privacy policy. By visiting Capitol Supply & Service online, you thereby accept the practices described in this privacy documentation.

Our online privacy policy applies solely to information that we collect from online customers who visit Capitol Supply & Service online; it does not apply to any information collected at our retail stores.

Contained in this documentation, the word "computer" means any device used to connect to Capitol Supply & Service online, including all mobile devices.

Information That You Give Us: The information that you enter on our website, we receive and store. You may choose not to provide certain information, but this will limit your ability to purchase products on Capitol Supply & Service online, or to sign up for special offers.

If / when you place an order with Capitol Supply & Service online, your contact information will be used to communicate related information, such as order and shipment numbers and confirmation, requests for more information, and customer service requests to facilitate the processing of your order or any questions you may have. You may opt-out of these communications by canceling your order and or contacting us.

We may use customer contact information from the Contact Us form, if you choose, to send you company related information and to inform you of sales, special offers and promotions. If you receive a non-order related email and you do not want to receive such emails in the future, notify us by Contacting Us with a Message reading Unsubscribe and type your email address into the body of said Message. You will then be removed from the mailing list as soon as possible.

We obtain information about you when you buy, fill out the Contact Us form, communicate with customer service, or otherwise contact us or post information on the website. For example, you provide information asking a question through email; placing an order through Capitol Supply & Service online or provide information to create your account with us (you may have more than one account if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete the Contact Us form. The typical information collected includes name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; e-mails to us; and any other personal information that you provide to us or post on the website.

Automatic Information Collection: When you purchase any product online, or create an account, we will receive and store information that you provide or that is generated by your actions. For example, like many websites, we use "cookies," which are placed on your computer (explained in more detail below), to remember your name and the contents of your shopping cart. This allows you to leave our site, come back later, and still have the contents of your shopping cart intact.

The received information we can determine from full interaction with our website includes your Internet (IP) address; login and password information; e-mail address; web browser type and version; operating system and computer platform; purchase history of your orders with Capitol Supply & Service online; cookie number; products you viewed or searched for and areas of our website you visited. We also may log the length of time of your visit and the number of times you visit and purchase from us.

E-mail Communications: We provide email links on our Contact Us page which allow you to contact us directly with any questions or comments you may have. We may receive a confirmation when you open any e-mail that we send to you, if your computer supports such capabilities. If you send us any email, we will retain such email and your email address for response.

What are "Cookies"? Alphanumeric identifiers which we place on your computer's storage system via your web browser are referred to as Cookies. This aids our system in recognition of your browser upon future visits to our website, and will store certain information (such as items placed in your shopping cart) between visits.

To stop your computer from storing cookies, visit your browser's help section. This will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. We recommend that you leave cookies turned on because cookies allow you to have the benefit of our personalized account features.

Information Sharing

Sharing with our Contractors: We may employ other companies and individuals to perform tasks for Capitol Supply & Service online. Examples include order fulfillment, package delivery, postal mail and e-mail communications, customer lists management, data analysis, marketing assistance and credit card processing. Said companies and individuals will have access to personal information needed to perform said tasks, but they are not permitted to use such information for other purposes without permission from Capitol Supply & Service online.

Promotional Offers: We may send offers on behalf of Capitol Supply & Service online if we believe that you may be interested in receiving these offers. If, after receiving a non-order related email, you do not want to receive such emails in the future, you can notify us of your desire to unsubscribe by email or by contacting us.

Legal Requirements: We may release your account and/or personal information if we believe release is deemed necessary to comply with the law, in enforcement of our privacy policy and other agreements, or to protect the rights, property, or safety of Capitol Supply & Service online, our users, or others. Said information may be released or exchanged with other companies and organizations in order to protect against fraud. Capitol Supply & Service online must cooperate with law enforcement and judicial authorities, and may provide personal information to government authorities when given a subpoena or court order, or in order to cooperate with a law enforcement investigation. Capitol Supply & Service online reserves the right to report to law enforcement agencies activities that we believe are illegal.

Security of information storage by Capitol Supply & Service online

During transmission of your information to our website, we will always use Secure Sockets Layer (SSL) software, which will encrypt information you input. We reveal only the last four digits of your credit card number when confirming an order, credit card information is then stored securely and encrypted in our data base where we then retrieve the information for credit card processing.

Anyone who has access to your computer may be able to access our website and conduct transactions in your name but they will need your personal password and user name and will not have access to any credit card information because this information is not stored in an accessible way. We do not have the ability to know exactly who has access to your computer, or to your credit card information, or those who have been authorized to use said computer or information. Therefore, you will be held responsible for any transactions made in your name by persons with access to your computer or credit card number.

Accessing, Changing or Modifying Personal Information
If you have created an account or made purchases from Capitol Supply & Service online, our site will provide you access to review your account information. You can do this by signing on to Capitol Supply & Service online and clicking the "My Account" link at the top of the page or by contacting us with the requested changes. You may also send a message by postal mail with the requested changes to our mailing address listed under Contact Us and Location at the top of the web site.

Choosing to Opt-Out
You will always have the opportunity to choose not to provide information. If you do make the choice not to provide information, we may not have enough information to process your orders or help you with customer service information. If you choose to update any information that we store about you, Capitol Supply & Service online may retain a copy of said previous information for record keeping purposes.

If you receive a non-order related email and do not want to receive said emails in the future, you can notify us by contacting us.

We Reserve the Right to Change These Terms

Whether you have viewed our privacy policies or not, those policies will still completely govern any use of Capitol Supply & Service online. We reserve the right to update and/or change these privacy policies at any time and from time to time, as we deem appropriate. It is your responsibility to regularly review this privacy policy for changes and/or updates.

Use of Capitol Supply & Service online by Children

Capitol Supply & Service online does not condone the purchase of our products by children. Our products are to be purchased by adults. People under the age of 18 may use Capitol Supply & Service online only with consent or involvement of a parent or legal guardian.